Frequently Asked Questions
Everything you need to know about your LANX order
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 28-day return window for all unworn items in their original packaging. Please ensure the security tags remain attached to be eligible for a full refund.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own or contacting our style team for specific fit advice.
Are your materials sustainably sourced?
Yes, LANX is committed to ethical fashion. We work closely with certified suppliers to ensure our leather and fabrics meet high environmental and labor standards.
Can I change or cancel my order after it's placed?
We process orders quickly, but if you contact us within 60 minutes of placement, we will do our best to accommodate any changes or cancellations.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna for eligible customers.